Thank you for choosing to stay with us at T Star Cottage.

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Below are hotel policies and procedures; read them carefully. As our hotel guests, by reading and signing your hotel registration card at check-in or by booking a reservation on our website, you are agreeing to abide by our hotel policies and procedures.

 

ROOM SERVICE

Our hotel don't have room service. Everything is self service.

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CHECK-IN
Check-in time is any time after 3:00 PM (not guaranteed due to high volume of occupancy). If you arrive earlier then we will be pleased to store your luggage until your room is ready. Guests might be required to present a valid credit/debit card upon check-in along with a valid form of identification.

 

T Star Cottage will make every effort to honor special requests (such as a specific floor or room number, adjoining rooms upon your arrival. However, the availability of these items cannot be guaranteed in advance. The hotel reserves all rights to refuse service to any guests of the hotel who do not follow or comply with our policies.

 

CHECK-OUT

Check-out is at 12:00 noon. If you require a later check-out, please contact us before 12:00 noon on the day of departure, and we will do our best to accommodate your request. A charge may apply at RM10 per hour, depending on availability.

 

CASH PAYMENT

If you choose to pay with cash, you will be required to pay the full amount of the room. A MYR100.00 deposit per room is required and will be returned to you on your departure date.

 

PET POLICIES

All pets are prohibited on property (a fine of MYR250.00 will be applied to the bill if a pet is discovered). 

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CANCELLATION POLICY

All bookings are final, no refund.

 

DEBIT & CREDIT CARDS

We accept all major cards.

 

GOVERNMENTAL FEE

All reservations consist of a MYR1.00 per room fee per night; T Star Cottage reserves all rights to any additional fees.

 

SMOKING POLICIES

Smoking is prohibited in all public areas of the hotel and in non-smoking rooms, including rooms with a balcony. Smoking is allowed in designated smoking areas of the hotel.

 

CHILDREN POLICY

We only accept guest age 12 years old and above. We have right to cancel your booking should you arrived below that specific age.

 

PROMOTION POLICY

If you choose to take advantage of any promotions offered through the hotel, please follow all restrictions associated with each offer. Management reserves the right to change or cancel all promotions.

 

NO IN-ROOM PARTY POLICY

T Star Cottage enforces a NO IN-ROOM PARTY POLICY to ensure we can protect the hotel and our guests at all times. In the event of a disturbance one warning will be given to reduce noise. If this warning is not followed, the guest will forfeit all fees and must leave the hotel immediately.